Refunds, cancellation and delivery

Yes. You can ask for a full refund of any payment within 30 days of making it. You do not need to give a reason.

Email [email protected] with your invoice number and the date you paid.

We confirm your request by email and then send the refund.

To the card or account you paid from, in the currency you paid in.

Card refunds usually take 5 to 10 working days to appear, depending on your bank.

Payments older than 30 days are not refundable, unless the work was not delivered as agreed in the quote, or the law gives you a right to a refund.

Yes, at any time, by email. We stop work and do not invoice for anything after the date you cancel.

Any payment you made in the 30 days before cancelling is refunded in full on request, as above.

Electronically, as described in the quote: for example source code, files, access to accounts, or a website or app that we publish for you.

We do not sell or ship physical goods, so there are no shipping costs or returns of goods.

Please write to us first. A refund from us is usually faster than a dispute through your bank or card issuer, and you do not lose any right to dispute by asking us.

This policy sits alongside our terms of service.