Terms of service
The terms on which Kameleo Ltd provides IT services to its clients.
Last updated: 11 November 2026
Who am I dealing with?
Kameleo Ltd, a private limited company registered in England and Wales, company number 15274008.
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. Email: [email protected].
What do these terms cover?
The IT services we provide to clients: software development, including websites and mobile apps, and IT consultancy.
The written quote for each project sets out the work, the timeline, the price and the currency. If the quote and these terms differ, the quote applies to that project.
How are prices set?
Each project is priced in its written quote, before any work starts. The quote states the currency and whether VAT applies.
The price does not change unless you agree to a change in writing, for example when you ask for extra work.
How do I pay?
Once you accept a quote, we send an invoice or a secure payment link. Payment is due by the date shown on the invoice.
Card payments are made on our payment provider’s secure page, which meets the Payment Card Industry Data Security Standard (PCI DSS). Kameleo Ltd never sees or stores your card details.
How is the work delivered?
Electronically, as described in the quote: for example source code, files, access to accounts, or a website or app that we publish for you.
We do not sell or ship physical goods.
Can I cancel or get a refund?
Yes. You can ask for a full refund of any payment within 30 days of making it, without giving a reason, and you can cancel a project at any time by email.
The details are in our refund, cancellation and delivery policy.
What if something goes wrong?
Write to [email protected] and tell us what happened. We will reply and work with you to put it right.
Please contact us before disputing a payment with your bank or card issuer. Nothing in these terms removes rights that the law gives you.
Which law applies?
These terms, and any contract made under them, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live.
Can these terms change?
We may update these terms and will show the date of the latest version at the top of this page.
A project is governed by the version in force on the day you accepted its quote.